Note: This link is only accessible from the SOSAD domain, i.e., Roger Bacon Hall and Morell Science Center. To visit the site you must accept the certificate and security warning.
The School of Science now has a web-based help request system in place by which users can submit requests for help with hardware and software issues. The name of this help request system is JIRA. This system is intended to minimize the confusion and frustration that many users have experienced concerning hardware and software problems that fall into one or more of the following categories:
In addition to users being able to check the status of their requests at their convenience, other users will have the ability to inspect the requests submitted by other people. Eventually the system will accumulate a list of problems that have been resolved. If a user has a similar problem he/she may be able to answer their own questions.
Over the next few weeks, we will be transitioning to JIRA as the sole reporting mechanism of hardware and software problems. Since we recognize that in some circumstances users may not have access to a computer, we will be training the SoS office staff to submit JIRA problem reports received via telephone calls or in-person visits. It should be noted that phone calls and e-mails to Sys Admins will be converted into JIRA requests. As such, we recommended all users become acquainted with JIRA and submit requests directly to eliminate any additional delay.
